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We are authorized dealers for the following brands, we also service what we sell no matter were you live in the USA.

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Warranty Brand Information

Bradington-Young

Limited Warranty Bradington-Young warrants this product to the original retail purchaser as follows:

  • LIMITED-LIFETIME WARRANTY: The reclining mechanism is warranted against defective materials or workmanship for the useful life-of-the-chair, based on reasonable use. Bradington-Young will, at its option, repair the part or replace the part or mechanism that is defective.

  • LIMITED-LIFETIME WARRANTY: The wooden frame parts are warranted against defective materials and workmanship for the useful life-of-the-chair, based on reasonable use. Bradington-Young will, at its option, repair the defect or replace the part that is defective.

  • ONE-YEAR LIMITED WARRANTY: The springs, padding and filling materials are warranted against defective materials or workmanship for one year from date of retail purchase.

  • LIMITED-LIFETIME WARRANTY: All seat cushion cores are covered by a limited warranty.
  • To make a claim under this Warranty, contact the dealer from whom the product was purchased with your dated proof of purchase. If the dealer finds return to the factory to be necessary, repair or replacement of defective parts will be made through the dealer during the first year at no cost to the customer, except for the cost of packing and shipping to and from the factory. After the first year of purchase, the reclining mechanism warranty covers REPLACEMENT PARTS ONLY and does not cover labor or shipping costs of parts. After the first three years, the mechanism must be returned to Bradington-Young in order to take advantage of the Warranty.

    WARRANTY LIMITATIONS:
    This warranty does NOT include:
    • The wearing quality, durability, and color fastness of FABRICS, VINYLS, or LEATHERS.
    • Any condition resulting from incorrect or inadequate maintenance, cleaning or care.
    • Any condition resulting from other than ordinary residential wear, or from any use for which the product was not designed.
    • Bradington-Young is NOT responsible for fading or discoloration of leather due to sunlight (direct or indirect) or body oils.
    • Bradington-Young is NOT responsible for inspection, pick up and delivery charges for local repairs under the above warranty.
    Bradington-Young's obligation under this Warranty is limited to repair or replacement in accordance with the terms of this warranty. There are no warranties, either expressed or implied, offered by Bradington-Young other than those herein described. Coverage under this Warranty does not include incidental or consequential damages other than the coverage described above. Some states do not allow limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

    Any questions concerning the product or this Warranty should be addressed to: Director of Customer Service
    Bradington-Young, LLC
    P.O. Box 487
    Cherryville, N.C. 28021
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    red dotline

    Flexsteel Industries

    Limited Warranty Flexsteel warrants this product to the original retail purchaser as follows:

    HOME FURNITURE WARRANTY
    Lifetime Limited Warranty
    Flexsteel Seat Spring, Feather Comfort Cushion (FC), Plush Cushion (PC), Extra Firm High Resiliency Cushion (HR), High Resiliency Luxury Cushion (HC), Recliner Mechanism and Frame.

    Flexsteel warrants the seat spring, frame, and, where supplied, recliner mechanism, seat cushioning materials against failure or breakage for the lifetime of the product, while upholstered in the original fabric, under conditions of ordinary use, for as long as the original purchaser owns this furniture.

    Note: Loss of cushion resilience should not be confused with slight softening and flattening of cushion foam and fibers as a result of normal use and aging. Cushion materials conform to the shape of the user and should not be considered manufacturing defects.

    Five-year Limited Warranty
    Sofa Sleeper Mechanisms
    Flexsteel warrants sofa sleeper mechanisms against failure or breakage for a period of five years.

    Two-year Limited Warranty
    Luxury Cushion (LC)
    Flexsteel warrants Luxury Cushion (LC), to be free from manufacturing defects for a period of 2 years.

    Charisma Products
    Each Charisma product is warranted to be free from manufacturing defects for a period of one year to the original purchaser under conditions of normal use.

    One-year Limited Warranty
    Upholstery Fabrics, Leather, and Metal Mechanical Parts
    Flexsteel warrants upholstery fabrics, leather, metal mechanical parts, power recliner electrical components not covered by other warranties.

    No two pieces of leather are exactly alike; variations and marks occur naturally and are not defects.

    Other Rights
    These warranties give you specific legal rights. You may also have other rights, which vary according to where you live. For warranties offered by other companies, you should contact those companies for further information.

    Exclusions
    These warranties do not apply to furniture intentionally misused, or to damage resulting from negligence, exposure, rental or commercial use, improper cleaning, or other unreasonable use, or to fabric damage or failure due to additional chemical treatment, improper cleaning, or when heavy soiling or abuse is evident. These warranties are not transferable.

    Caution
    Children should not be allowed to play on or operate motion products. The leg rest of a recliner folds down on closing and could result in injury to a child. Always leave unoccupied chairs in closed upright position. Smoldering smoking materials or flames can cause urethane foam to burn, creating upholstered furniture fires.

    In The Event Of Defects
    Report any defects promptly to your dealer with proof of purchase. If a needed repair is covered under the warranty, your Flexsteel dealer will make arrangements. Covered repairs will be completed within a reasonable amount of time. If a product is more than a year old, the original purchaser is responsible for costs incurred in shipping and labor for repair.

    Ultra-soft Pillow Back
    Ultra-soft pillow backs have sink-in softness thanks to blown-in cushion filling. If your sofa has one of these popular backs, its back pillows should be fluffed occasionally, just as with any other fine pillow, to keep those fine fibers evenly distributed.

    Warrantor:
    Flexsteel Industries, Inc.
    P.O. Box 877
    Dubuque, IA 52004-0877

    LATITUDES WARRANTY
    Lifetime Limited Warranty
    In Flexsteel's Limited Warranty, "Lifetime" is defined by the life of the original leather. Recovering the frame voids all warranties because in recovering, some or all components may be changed. This warranty does not cover damage as a result of misuse, improper cleaning, rental or commercial and institutional use. Leather is a natural material and minor variations between floor samples and custom-order pieces may occur and are not covered under this warranty.

    Frames and Springs
    Flexsteel warrants to you, the original retail purchaser, protection against manufacturing defects of frames and Flexsteel seat springs. This warranty applies for the lifetime of the product as long as it remains upholstered in the original leather, and is used under normal wear, in normal conditions.

    Cushion and Mechanism
    Flexsteel warrants to you, the original retail purchaser, protection against abnormal loss of resiliency of the upholstered furniture, for five (5) years, as long as it is used under normal wear and other normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects. Flexsteel also warrants the recliner mechanisms for a period of five (5) years under conditions of normal use.

    Filling Materials
    Flexsteel warrants to you, the original retail purchaser, protection against loss of resiliency of filling materials for one (1) year. Compressing of polyurethane foam with use is not considered loss of resiliency.

    Leathers
    Flexsteel leather is warranted for a period of one (1) year. No two pieces of leather are exactly alike. Variations and marks occur naturally and are not defects.

    In the Event of Defects
    Report any defects promptly to your dealer with proof of purchase. If needed repair is covered under warranty, your Flexsteel dealer will make arrangements. Covered repairs will be completed within a reasonable amount of time. If product is more than one (1) year old, the original purchaser is responsible for cost incurred in shipping and labor for repair.

    Warrantor:
    Flexsteel Industries, Inc.
    P.O. Box 877
    Dubuque, IA 52004-0877


    These warranties are given only to the original retail purchaser and only apply as long as the original purchaser owns the product.


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    red dotline Palliser Furniture

    Limited Warranty: Palliser warrants this product to the original retail purchaser

    Palliser PDF warranty link

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    red dotline Coja Furniture

    Limited Warranty: Coja warrants this product to the original retail purchaser

    LIFETIME LIMITED * WARRANTY
    The Limited Lifetime Warranty offered by Coja shall cover the following conditions:

    Coja will repair or replace with equivalent materials (if identical goods are not available) any defective material used in the company’s product where the defects result from:


    1. Frame Construction
    • Coja warrants the frame to the original purchaser to be free from manufacturing defects for the lifetime of the product (with alteration) under normal household use.

    2. Seat Springs
    • Coja warrants the seat springs to the original purchaser against breakage for a period of (5) years under normal household use.

    3. Seat Cushions
    • Coja warrants the cushion cores to the original purchaser, to be free from defects and loss of resiliency (not to be confused with softening) which will occur through normal use for (2) years from the date of purchase under normal household use.

    4. Upholstery Fabrics
    • Coja warrants the upholstery fabric to the original purchaser against seam slippage, shrinking, dye transfer and failure of fabricconstruction for (1) year from the date of purchase under normal household use. This warranty does not cover comfort wrinkles and fading which are considered normal. In addition, Coja does not warrant upholstery fabric or durability or the appropriateness of its selection. Claims due to cuts, burns, stains, improper cleaning and other chemical treatment applied after market are expressly excluded. Do not remove covers for cleaning. Because of differences in dye lot and the alteration of coloration over time, there is no guaranty as to the exact match of color shades on fabric repair.

    5. Leather
    • Coja warrants the leather to the original purchaser against peeling, cracking, tearing and splitting, fading and tackiness for (1) year from the date of purchase under normal household usage. This warranty does not include coverage for wrinkling, or natural markings from injuries to the hide, variation in grain, or color variations. These are proof that genuine cowhide leather has been used. Failure of the leather after receipt from Coja can not be warranted against abnormal or unusual wear if the item has been treated with any type of leather care product by either the dealer or end user.

    6.Motion Mechanisms/Sleeper Mechanisms/Innerspring Mattresses/Massage Systems
    • Coja warrants all motion and sleeper mechanisms, mattresses and massage systems against defective materials to the original purchaser for (1) year from the date of purchase under normal household use.
    Electrical massage unit parts are warranted for 30 days.

    Conditions
    This Warranty shall extend only to the original purchaser of the furniture at the original delivery address. This Warranty cannot be transferred. This Warranty shall extend only to furniture used in the purchaser’s home. Corporation or contract purchase, or any use of the furniture for the general public is not covered by this Warranty. The Warranty card must be filed with the factory within 30 days from the date of purchase and authorized by the selling dealer.

    Warranty Service
    Claims are to be made through an authorized Coja dealer. Coja’s obligation under this Warranty is limited to repairing or replacing at Coja’s option any part or parts of the product found to be defective in material or workmanship. Coja, in its sole discretion, will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the furniture.
    If it should become necessary to return the product to the factory for repairs, the cost of packing, brokerage and shipping to and from the factory are not covered by this Warranty. Evidence of original ownership such as sales invoice or other documents of purchase will be required.

    Exclusions
    This Warranty will not apply to any conditions or defects resulting from commercial usage, negligence, misuse, alterations, fire, accidents, improper cleaning, contact with sharp or rough objects, or contact with any foreign substance. Claims due to cuts, burns or pet damage are excluded. Concealed freight damage, such as scuff and rub marks, are excluded from this Warranty. This Warranty does not cover fading due to exposure to the sun.
    Coja makes no other express warranties, any implied warranties, including warranties as to marketability or fitness for a particular purpose. Nor shall Coja have any responsibility for incidental or consequential damages resulting from the breach of this Warranty, including but not limited to inconvenience, rental or purchase of replacement products, loss of profits or commercial loss.
    Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages. Therefore, the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or province to province.

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    red dotline Ferretti Interiors

    Limited Warranty: Ferretti Interiors warrants this product to the original retail purchaser

  • 1. FRAME CONSTRUCTION

  • Ferretti warrants its frame against defects in material and workmanship for the life of the product under normal use.
  • 2. SPRING CONSTRUCTION

  • Ferretti warrants that the spring construction in this product is free from defective material and workmanship for the life of the product under normal use.

  • 3. CUSHION CONSTRUCTION

  • Ferretti warrants all cushions against loss of foam resiliency for one year. We advise the purchaser that softening of cushion, which is the result of normal use, should not be confused with loss of resiliency due to defects in construction or materials.

  • 4. MOTION MECHANISMS / SLEEPER MECHANISMS

  • Ferretti sleeper and motion mechanisms (where applicable), are guaranteed against defective material or workmanship for the life of the product under normal use. After the second year from date of purchase, the mechanism warranty covers replacement parts only and does not cover labour costs.

  • 5. GENUINE TOP GRAIN LEATHER

  • Ferretti warrants the leather against tearing and splitting for the life of the product from the date of purchase under normal household usage. Ferretti will repair or replace with equivalent materials. If identical materials are unavailable at the time of repair, Ferretti reserves the right to substitute materials of equal quality.

    CONDITIONS
    This warranty does not include coverage for wrinkling, or natural marking from injuries to the skin, variations in grain, or colour variations e.g. scars, wrinkles, veining and insect bites. These are the proof that only real cowhide leather has been used. Claims due to burns, cuts, or per damage are excluded from this warranty. Doing the following will void this warranty: Improper cleaning, abuse, negligence, treating the leather with chemical product, as well as exposing the leather to the sun or extreme heat. The warranty does not cover spills such as acids, solvents, dyes, ink, paint, body fluids or any other corrosive chemicals. Also, the warranties for the frame, cushioning, spring mechanisms or workmanship do not cover improper use, or damage from acts of God. Warranty is extended only to the original purchaser of the furniture. This warranty shall extend only to furniture used in the purchasers home. Corporation or Contract purchasers, or any use of the furniture for the general public is not covered by this warranty.

    WARRANTY SERVICE
    All warranty claims are to be made through an authorized Ferretti dealer. Ferretti's obligation under this warranty is limited to repairing or replacing at Ferretti's option any part or parts of the product found to be defective in material or workmanship.
    Ferretti in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the furniture. If it should become necessary to return the product to the factory for repairs, the cost of packaging, brokerage and shipping to and from the factory are not covered by this warranty. Evidence of original ownership such as sales invoice or other document of purchase will be required.

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